Catalog Number : ngd1027
Title : Patient Centered Communication
Speaker : Sue Dill

Webplay Recording Date : 2-10-2014
Webplay Price : $ 225 for two weeks viewing

Webinar Overview:

This webinar will cover the Joint Commission standard on patient-centered communication and the final CMS Condition of Participation changes on visitation. The Joint Commission standard will make changes to the Human Resource (HR), Provision of Care (PC), Record of Care (RC) and two sections under the Patient’s Right (RI) chapter. This webinar will also discuss a number of free resources such as Advancing Effective Communication, Cultural Competence, and Patient-Centered Care: A Roadmap for Hospitals. The Joint Commission white paper indicates that Joint Commission is serious about compliance so do not be caught off guard and out of compliance!

Target Audience:

• Chief Nursing Officer
• Ethics Committee
• Consumer Advocate
• Nurses
• Joint Commission Coordinator
• Nurse Educator
• Compliance Officer
• Patient Safety Officer
• Interpreting Services Personnel
• Chief of the Medical Staff
• Physicians
• Ethicist
• Quality Improvement Staff
• Chief Operating Officer
• Health Information Management Staff
• Human Resources Staff and Director
• Patient Safety Officer
• Nurse Managers
• Director of Regulatory Compliance
• Hospital legal counsel

Webinar Objectives:

• Describe that The Joint Commission standard on patient-centered communication includes the requirement that all interpreters are qualified
• Discuss what must be documented in the medical record
• Recall how to locate a copy of the document on Advancing Effective Communication, Cultural Competence, and Patient and Family Centered Care: A Roadmap for Hospital
• Discuss that CMS requires a visitation policy and that the policy cannot discriminate against same sex partners

Webinar Outline:

• Introduction
• TJC White Paper: Hospitals Remain Unprepared
• TJC R3 Report on Patient-centered Communication
• Qualifications for language interpreters
• Qualifications for translators
• Language proficiency assessments
• Five standards in four chapters
• Identifying and addressing patient oral and written communication needs
• Low health literacy
• Providing language services for LEP or deaf or hard of hearing
• Collecting race, ethnicity and language data
• Non-discrimination in patient care
• Documenting patient communication needs
• Communication needs of the parent or surrogate decision maker
• Patient access to chosen support individual
• Collecting race and ethnicity
• Information to patients with vision, speech, hearing or cognitive impairment
• Standards developed as part of support by the Commonwealth Fund
• OIG Guidance Language Access Services
• TJC tracer

Full tuition is refunded immediately on request if the participant has not been sent the program materials and instructions. Once the instructions (including access codes) have been sent, a full refund will be issued only after the program runs and it is verified that the participant did not access the program.